Sorry in advance for the long story ..... I am trying to help out a family member who has gotten completely mixed up in this process. He applied back in March but apparently filled out the claim incorrectly. He received paperwork showing $0.00 weekly benefit, and forms showing an incorrect last employer/reason for leaving, etc. He was scheduled for a phone interview that never happened. They whole process was overwhelming and he gave up. A month later, he thought he had figured out his mistake, and he filed another claim. Over a month later, he still had not even received the customer ID number in the mail that is needed to look up his status online. So, we called the 800 number and after 2 days on hold, finally talked to a gentleman, who explained that the filing of 2 claims caused an identification issue. He sent us the forms needed to submit the proof of identification papers, which we did. 3 weeks later we received the long awaited customer ID number. Yay! We looked up his status online and it still shows $0.00 weekly benefit. So, do we need to call again and discuss his case with a live person in order to figure out why it is showing zero benefit?
If you can attach a screenshot of your
main page & claim history it will help me help you
(Be sure to hide sensitive info)
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