• Erica Chan

Phone Tips

Updated: Oct 22

Most recent FB poll for phone tips

NOTICE 10/22/20: The phone lines have changed. These tips do not seem to be relevant anymore. If anyone has tips, let me know so I can post for others. faqcaui@gmail.com

1. (800) 300-5616

Good if you need someone to directly make adjustments to your claim

Open: Mon-Fri, 8am-12pm

If you only need information call the 833-978-2511 number

  • Start calling at 7:45am

  • Wednesdays and Thursdays are the best days to call

  • Try the language lines

UPDATE 7/14/20 - calling before 8:00am is not always necessary, I've tried a few times starting at 8:00am and have gotten through. If you do not get through by 8:30am, just accept it as it as and try again the next day. Don't exhaust yourself!!!!


Tip #1: Dial phone sequence 15110 - it's faster than tip #2, though both work

  • For calling before 8:00am, dial 1 3 (repeat 8)

  • When it's 8:00am, hit 9 and then 5 1 1 0

♥️ If you feel like this was helpful please consider donating to the website! ♥️

Expanded explanation in detail of phone sequence tip #1:

  • Calling before 8:00am - the lines will say that it's closed

  • You need to hear "thank you" and an option for language so you are in the correct queue (if you do not hear an option for a language, hang up and try again)

  • Hit 1 for English

  • (Listen to long message) Hit 3 for "to file or reopen an unemployment insurance claim"

  • "Why wait" ... at end of message it will ask you to hit 8 to repeat or 9 for the main menu. Hit 8 to repeat - continue doing this until it's past 8:00am

  • When it's past 8:00am, instead of repeating, hit 9

  • This will repeat the menu, go ahead and hit 5 - you don't have to listen to the entire thing

  • Hit 1

  • Hit 1

  • Hit 0

  • If you are in, it'll give you a wait time - if not it will tell you there are too many callers.


  • Summary: 1 3 (repeat menu with hitting 8) 9 5 1 1 0

  • Note: it IS POSSIBLE that it will hang up after you've sat repeating the menu for 30 minutes or what not. Try again if you want, but if you don't get through, try again another day. After this point it's almost impossible to get in.

Tip #2: Dial phone sequence 132527. Don't enter social. Youtube video for this tip here.

Tip #3: (UPDATE 5/19/20 from a member) there’s no more “welcome” that you will hear, it is either a deeper sounding voice saying “thank you” or higher sound “thank you.” People need to hang up on higher sound thank you, if you hear deeper, you’re in. Press 5-1-0

Tip #4: Press 1 for English, wait to hear small announcement. Press 3, listen to all the prompts available. Press 2, press 3, press 7. Do NOT enter social. (Sequence 1, 3, 2, 3, 7) Thank you for calling unemployment - hang up and redial. Thank you for calling California - you're in!

Tip #5: Sequence 1, 6, 7, 3 - entering social doesn't matter

2. (833) 978-2511 -

Good for technical help, password, UI online, general info, EDD account number

Open: 7 days a week, 8am - 8pm

This number has recently changed it's phone sequence! This is what you will get instead:

  • Choice of language - hit 1 for English

  • (long message: "Pandemic Unemployment Assistance benefits are available... ) and you'll get the following options:

  1. UI or PUA questions

  2. UI Online Account Assistance

  3. EDD Customer Account Number

  4. Issues w/ UI payments

FAQcaui recently partnered up with Riveter. Join for free and access dozens of discounts to services, all custom negotiated to support unemployed Americans or use code FAQCAUI for additional offers.

If you feel this was helpful to you please consider donatingA lot of love and labor was put into creating this website for you. ♥️ Erica

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